Viniani Romantic Vacations

Staff was very helpfull and friendly place hotel is situated in a central spot and tge view from roof bar is great

There was a kettle, but no coffee, tea or cups to make any. There was an A/C but no remote control to use it. Breakfast basic but tasty. Other than that all ok, a fine hotel

The hotel is located in the heart of Athens. The hotel is clean and well kept. The staff is professional at times not very helpful. The staff at the front desk seem to find the guest annoying. I would not recommend this hotel if you’re expecting outstanding service for a hotel that presents itself as a luxury hotel. My tv in the room was not operating properly and I notified the front desk and the answer I received was that the WiFi signal was to weak. This means to me that they were aware of the issue and never addressed it and never addressed for my stay. I found it difficult to make payment for my stay because I had to replace my credit I used to book the room because I had a fraudulent charge on that card. When I attempted to change it on hotel.com web site I was unable to do so even after calling their help line who said they could not assist with accepting the new card. The hotel billing department was unable to accept a new card until it was two days before I arrived. You can image my concern not knowing if my reservations was not going to be canceled. I received an email from hotel.com that my reservations might be canceled because my form of payment was not being accepted. As I already stated I notified both hotel.com and the Astor hotel of the issue and both said they couldn’t assist me. This caused undo stress prior to arriving in Athens.

Power was out upon check-in. Room was hot. Phone didn’t work. Also, they have Euro king not regular king bed. Wouldn’t let me out of the reso even after contacting Expedia to explain. Expecting more for the price, esp since we were on our honeymoon

Very nice new hotel. Not far from a metro and then to the centre of the city. The room is nice and very clean. The bed is comfy and the shower is good. The staff are very friendly and helpful. The breakfast is good.

Great room on the top floor with a huge balcony with unobstructed panoramic views! Great service and friendly staff. The balcony also had a hot tub which we enjoyed but it took 7 hours to get up to a hot temperature so be sure to turn it on early.

This hotel was so cute, spacious, accommodating, great location. It was simply beautiful!