Uptown Romantic Vacations

Great Hotel!!!!! Amazing!!

The host was unfriendly and targeting. After receiving paid confirmation, the host called and inquired on the reason for stay and adamantly referred to the community as “protected” with closely monitored noise ordinances. Mind you, the apartment is directly across for the stadium. The area is riddled with the homeless population. Another conversation centered around “no parties” allowed and strict guest limits. At no time did we discuss or suggest we were having a get together and our reservation was a party of 2 with a 6 party posted limit. We had to contact customer service because the host encouraged us to cancel via the app due not being a “good fit” for this protected community. I would be mindful of hosts who charge outrageous security deposits for short stays. I would not recommend this property. There are other great places nearby and more friendly who offer more amenities.

We arrived Thurs to find the bathroom sink and shower soap dispensers were empty. I informed the front desk and they said housekeeping would take care of it. We left the room Fri and I asked the front desk to verify the issue would be addressed, they assured me it would. Fri evening we returned to the hotel and still no soap and some towels had been removed. We had prepaid for parking and when we were leaving, the key card the staff gave us did not work to pay for parking. I went back into the hotel for assistance, no one was around. We ended up using a credit card to pay for parking, which we had already paid for. When we checked out, I asked to speak with the mgr but no mgr was on the property. I asked that the mgr call me, never received a call. I called on Mon, left a VM for the mgr, no response. I expected a refund for the parking and received a generic 'we value you...not our usual standard...hope to see you in the future.' Should have gone with our first choice, Fidelity Hotel. I bet they could have addressed such simple requests in a timely manner.

Great Hotel!!!!! Amazing!!

Great price

We arrived Thurs to find the bathroom sink and shower soap dispensers were empty. I informed the front desk and they said housekeeping would take care of it. We left the room Fri and I asked the front desk to verify the issue would be addressed, they assured me it would. Fri evening we returned to the hotel and still no soap and some towels had been removed. We had prepaid for parking and when we were leaving, the key card the staff gave us did not work to pay for parking. I went back into the hotel for assistance, no one was around. We ended up using a credit card to pay for parking, which we had already paid for. When we checked out, I asked to speak with the mgr but no mgr was on the property. I asked that the mgr call me, never received a call. I called on Mon, left a VM for the mgr, no response. I expected a refund for the parking and received a generic 'we value you...not our usual standard...hope to see you in the future.' Should have gone with our first choice, Fidelity Hotel. I bet they could have addressed such simple requests in a timely manner.