特雷尼浪漫假期

Very good service and the room is clean

Staff very friendly and helpful

Excellent

Air conditioning was completely broken in most hotel rooms. DO CHECK WITH HOTEL IF AIR CONDITIONING IS WORKING AGAIN BEFORE HEADING OVER. Hotel claimed the system was broken down due to the heat wave but did not bother to inform guests in advance. Hotel staff said air conditioning was not working since Monday but did not inform any guests prior to our check in on Saturday. Ended up having to find alternative accommodation but it was too late and had to survive the first night in a room with no air conditioning at 35 degrees. Hotel did move me to another sister hotel on Day 2 but Day 1 was unbearable. There was also no duty manager or any sort during the night and staff said there is unfortunately no one with decision making power over the weekend because the director only works on weekday. Cannot reach reception by call either, the line never goes through. Totally does not live up to the 5-star level, seriously think it is at most a 4-star hotel.

我们在Splendid Royal Hotel Paris 住了二晚，这是一家非常难得的小型精品奢侈酒店，据说共12个套房。从普通员工到总经理Max Michael ，对客人都非常友善和热情，酒店就在市中心，到哪都非常方便，房间很大约45平，布局合理，干净整洁，床上用品质量好，睡的很舒服。周围环境是闹中取静。早餐是客人自点，酒店现场制作，非常丰盛可口。如果下次再来巴黎，Splendid royal 是我们的不二选择！

Excellent

住宿地點鄰奧塞博物館很近，但地點並非熱鬧，要走到大街才有比較多餐館，附近有家樂福便利店，買水及食物方便

整體服務良好，又靠近歌劇院跟老佛爺百貨，美中不足的是我們原本是想房間有40平方米大，三個人住不錯，但他給我們的房間大約只有25平方米，空間小了很多

Very good hotel, close to good restaurants.

Kind and helpful staff. Lovely a/c in our unit. Clean bedding. Close walk to Gare de Norde station. No secure luggage storage, though staff offered to hold for us when we arrived an hour prior to check in. Neighborhood felt more unsafe than safe, as we were traveling with children. Note no elevator. Towels were hard and evident black mold in shower stall.

Staff very friendly and helpful