特雷尼适合儿童的假期

Great location and very friendly staff.

Excellent

Staff very friendly and helpful

地點方便，服務人員友善，冷氣非常舒適，陽台風景優美

Air conditioning was completely broken in most hotel rooms. DO CHECK WITH HOTEL IF AIR CONDITIONING IS WORKING AGAIN BEFORE HEADING OVER. Hotel claimed the system was broken down due to the heat wave but did not bother to inform guests in advance. Hotel staff said air conditioning was not working since Monday but did not inform any guests prior to our check in on Saturday. Ended up having to find alternative accommodation but it was too late and had to survive the first night in a room with no air conditioning at 35 degrees. Hotel did move me to another sister hotel on Day 2 but Day 1 was unbearable. There was also no duty manager or any sort during the night and staff said there is unfortunately no one with decision making power over the weekend because the director only works on weekday. Cannot reach reception by call either, the line never goes through. Totally does not live up to the 5-star level, seriously think it is at most a 4-star hotel.

Excellent

地點方便，服務人員友善，冷氣非常舒適，陽台風景優美

It’s a good hotel and friendly front desk members. We love the great breakfast there and the bathtub in room007. Basically things are great. But we have one friend leave France early and we told front desk lady A to check her out, she says it’s nothing need to do or worry about. But when rest of us check out, the front desk lady B charge three more nights Paris’ tax on our bill. We tried to let her understand her college told us no need to do check out for her but now she says “there is no note on the guest information”. Please train your front desks and let them know the answers a tourist will have. So they know how to answer hotel guest or leave a note for our questions.

Excellent