哈利斯科内区滑雪假期

Everyone at this hotel was amazing. Very helpful and always gad a welcoming smile. Will definitely stay here again.

一切都很好，服务人员很热情

Muy buen trato

De verdad siempre es un placer hospedarme ahí, todo excelente

Everyone at this hotel was amazing. Very helpful and always gad a welcoming smile. Will definitely stay here again.

一切都很好，服务人员很热情

I was quite disappointed with my stay at the Hard Rock Hotel. The location was not ideal for exploring on foot, and to make matters worse, my room (209 on the 2nd floor) was incredibly noisy. Not only did the noise from traffic seep in through the windows, but it also infiltrated through the air ventilation system. Throughout the night, I had to endure various sources of disturbance, including the passing trains, loud trucks, live music from the bar, and an unusual machinery noise that even caused some shaking in the room's structure (possibly from machinery nearby?). It was an overall unpleasant experience, despite the visually appealing furniture and the friendly staff.

Floor was dirty, the 2 table chairs were broken, the couch was dirty and smelled, only 1 small fan and it was broken,, extremely hot,, 5 days and no cleaning, asked for clean towels and was told to contact someone else, got a nasty email about trash that I was to take out , no toilet paper, had to buy some, only good thing was the location, would not stay again, can NOT recommend, should get a refund

一切都很好，服务人员很热情

Por favor, no se queden en este lugar. No se dejen engañar por el precio, porque al final podría salirles mucho más caro, especialmente si terminan teniendo que mudarse a otro alojamiento. Lo recomiendo aún menos si viajan con bebés o niños. El check-in era a las 3:00 p. m., pero nos permitieron entrar hasta las 5:30 p. m. Teníamos planes para ese día y se arruinaron porque nos hicieron esperar afuera con todas nuestras maletas. Cuando finalmente entramos al apartamento, descubrimos que había una gotera en el techo. La única solución que nos ofrecieron fue poner una cubeta para que ahí cayera el agua. Además, los muebles estaban muy sucios y encontramos cucarachas muertas en los baños. Entiendo que es un apartamento de renta, pero la limpieza y las condiciones no son adecuadas, especialmente para familias con niños. Como mamá, no puedo recomendar este lugar. Si viajan con su familia, les sugiero buscar otra opción donde la limpieza, el mantenimiento y el servicio sean una prioridad. Please do not stay at this place. Don’t be fooled by the low price, because in the end it could cost you much more, especially if you have to move to another accommodation. I would recommend it even less if you are traveling with babies or children. Check-in was supposed to be at 3:00 PM, but we were not allowed to enter until 5:30 PM. We had plans for that day, and they were ruined because we were left waiting outside with all of our luggage. When we finally entered the apartment, we discov