Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
We were at the hotel for three nights and found it a very pleasant experience.
3 out of 5
by A verified traveler from El Paso TX

Not impressed

Posted Jul 8, 2014
Pros: NA
Cons: Free internet and free parking would be great.
Location: na
I did not like the idea of having to pay for Parking and for internet service. Most hotels have that for free. Not impressed at all.
3 out of 5
by A verified traveler from Oklahoma City

Expectations lowered

Posted Jun 25, 2014
Pros: The FORQUE Restaurant, staff and food was excellent. The fitness center had a good range of equipment with moist cold towels to cool off with. Nice!
Cons: Clean the carpet in our room and put a plug where the coffee maker is located. We searched the room for a plug to make coffee with.
Location: Great location downtown, easy to get anywhere in Albuquerque from hotel.
We booked and paid in advance with Expedia for a 4 night stay with Hyatt Regency. When we checked in, we discovered parking and in room WiFi was not included and would cost extra. Hotel agent was kind enough to include parking at no extra charge, but we used our wireless devices for internet access instead of the hotel's WiFi. The carpet in our room had stains and the cover to the AC/Heater was detached making a rattling noise during the night. We expected more from a Hyatt Regency. The fitness facilities were great and the food in the FORQUE Restaurant was EXCELLENT! My wife had called ahead to see about getting a room upgrade, but the rude hotel agent informed my wife that because we had booked with Expedia, we were not allowed to upgrade. Seems odd, don't your think? A customer is a customer regardless of what method you use to book. Overall, we expected more for our money and got less.
5 out of 5
Recommended
for Everyone
by Julio from Albuquerque, NM

Excellence

Posted May 28, 2014
Pros: The staff, location and quality.
Location: Visited the night life of Albuquerque.
Check in was fast and friendly. The room was clean and modern. The staff was friendly and was extremely helpful and knowledgeable.
5 out of 5
Recommended
for Everyone
by Helene from Kingman, AZ

Great, upscale hotel.

Posted May 23, 2014
Pros: All of the staff were so friendly and attentive. I really appreciated that they had a Starbucks in the lobby.
Cons: The towels could have been fluffier.
Location: This hotel is downtown and in walking distance to several restaurants.
Demetria handled our check-in. Wow, what an asset to this hotel! She was so friendly and caring, we felt very welcomed and valued as guests. Everyone we interacted with at this property was so friendly and helpful. The room was spacious and very comfortable. We dined at their restaurant, Forque, and had a lovely time. Our waiter was very attentive and the meal was so good.
5 out of 5
Recommended
for Couples
by A verified traveler

Classy hotel right downtown

Posted May 23, 2014
Pros: Within walking distance to many things.
Location: Went to Gold St Caffe nearby and it was delicious. Close to the BioPark.
Staff was very friendly and helpful. Room was comfortable and clean. Room service was prompt and delicious. Building was well kept and beautifully decorated.
5 out of 5
Recommended
for Everyone
by Ely from Houston

Very nice hotel stay. Friendly staff!

Posted May 19, 2014
Very welcoming staff. The restaurant located on the first floor has the tastiest red chile chilaquiles I've ever had! Will most definitely come back to the hotel whenever we go back to Albuquerque.
3 out of 5
Recommended
for Everyone
by Kenny

Location is good

Posted May 19, 2014
The hotel is tired, needs updating. Bathrooms need to be updated, faucets didn't work properly, lobby restrooms were dirty and lacked toilet paper.
5 out of 5
Recommended
for Everyone
by A verified traveler

Conference hotel

Posted May 9, 2014
Pros: Friendly staff
Cons: Staff should be aware that their recommended eating place QBurger was closed.
Location: The Rattlesnake museum is a lot of fun and you get a bravery certificate for attending!
Comfortable conference hotel, clean room, nice gym and pool. Not that many nice places to eat within walking distance
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet stay downtown

Posted May 4, 2014
Everything was great except for one thing, parking is 16.00 a day.