Ratings based on 825 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Westminster a piedi

Posted Jun 21, 2015
Pros: L'accoglienza. Brindisi di benvenuto, la migliore accoglienza mai ricevuta.
Cons: Camera doppia con un solo paio di ciabatte
Location: Posizione eccellente per chi ama camminare all'aria aperta anziché viaggiare in metro.
Ottima posizione per visitare Westmister e la City anche a piedi risparmiando i cari ma efficienti servizi pubblici londinesi. Personale gentile e disponibili. l'hotel, bella struttura, ha qualche problema di manutenzione non sempre al livello che meriterebbe. Belle le camere, il servizio ma, soprattutto la posizione.
5 out of 5
Recommended
for Everyone
by A verified traveler from stourbridge

Theatre trip

Posted Jun 15, 2015
Wonderful staff, was offered a glass of wine on arrival! Very helpful. Good location to get to theatres in west end. Rooms very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 13, 2015
Booked a double room and was given a twin, very disappointing
5 out of 5
Recommended
for Couples
by A verified traveler from Glasgow

Posted Jun 10, 2015
Pros: the atmosphere & the tapas
Cons: bring the prices down in the sky lounge
Location: We went to the Borough market. We went to a matinee show on the Saturday & Salsa dancing on the Sat night.
Finally found our next hotel when we come back to London & the next one & the next one
4 out of 5
Recommended
for Couples
by A verified traveler from españa

Aniversario

Posted Jun 10, 2015
Pros: Limpieza
Cons: Cuarto de baño mayor
Location: Mi cerca de london eye y big ben
La verdad todo bien desde el personal de recepción,algunos de ellos hablan español,hasta la habitación todo muy limpio y con una terraza arriba que merece mucho la pena.la única pega i no lo es mucho es que el baño es algo pequeño.por lo de,as todo bien con dos paradas de metro a unos 7 u 8 minutos andando.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

clean hotel but don't expect more

Posted Jun 10, 2015
Room was clean but small. Asked for an upgrade as I am a gold member. Said they upgraded. Not really. Tiny room with 2 beds. AC didn't work well. Not bad for the price but don't expect too much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ubicación

Posted May 30, 2015
Excelente ubicación y muy bien comunicado con el centro El personal muy atento y limpieza impecable. Aconsejo totalmente el hotel h 10 waterloo
3 out of 5
by A verified traveler from Seattle, WA

Nice Location, Poor facilities

Posted May 25, 2015
Pros: Staff was friendly and helpful. Location of the hotel. The roof top bar has amazing views. Don't miss out.
Cons: Road noise in rooms. And better layout. Hairdryer cannot be plugged in any bathroom. Fix air conditioning.
Being an expedia VIP hotel the staff didn't know that its a VIP Hotel. After persuasion i did get my upgrade. The hotel is at a great location, clean and close to all public transportation. Staff is friendly. 10th floor rooms, have too much of road noise. Bad insulation. Also air conditioning wasn't working. After reporting it, my room was changed to another room. However the second room had same problems. They told me now they are out of rooms. Which was very disappointing. Roof top bar is great, but bartender doesn't know how to mix a manhattan. Very disappointing manhattan. Too much sugar, which was not even mixed. Had no strainer, and used wrong ingredients.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient, comfortable hotel.

Posted May 22, 2015
Very good value for money with generous touches throughout. Exceeded my expectation..
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Convenient location close to Waterloo Train/Tube

Posted May 16, 2015
Pleasantly surprised with a corner room on 9th floor with a great view. pleasant staff very helpful. Plenty of restaurants within walking distance. and 7 minute walk to train/tube.