Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Lovely modern hotel in the middle of London

Posted Sep 27, 2014
Location: London Eye, London Dungeons, Big Ben, House of Parliament, London Bridge, Tube nearby
This is a great hotel in a lovely part of London. London Eye and everything near there is within walking distance. Our air con didn't work for our first night so we moved to another room on a lower floor the following night, which was more comfortable but we lost the great view of the London Eye we had on the first night. Bed is comfortable, room is st out nicely with desk, TV and arm chair. Bathroom is clean and modern. There is a large wardrobe to hang your clothes and store luggage inside.
4 out of 5
by A verified traveler

Close to Waterloo station,Thames and london eye

Posted Jul 27, 2014
Pros: Good airconditioning, good location, excellent breakfast
Cons: Train staff to be quite in hallways CLEAN tables and chairs in dining area after each use
Room was good, breakfast was excellent although when staff brushes very visible crumbs off seat when you are seated and then there are more crumbs on table it was not leave a good impression, not just one time but each morning. A bus tour went through one day we were there and hotel staff was picking up suitcases before 7:30 a.m. And it sounded like they were coming in from an all night drunk. Staff in General were off putting.
2 out of 5
by A verified traveler from Kent

Summer hell

Posted Jul 21, 2014
Pros: Interior is ok as well as their breakfast
Cons: Air conditioning!!!
Location: Close to Waterloo station. Apart of it nothing exceptional.
We arrived at the hotel late in the evening and were given a tiny room with two separate beds standing not very close one to another. It was supposed to be a "double bed". Spoke to reception and they upgraded us to "deluxe" room which was a little bit bigger and the bed was of the right size and configuration BUT even though the aircon was on there was literally no air in the room let alone cool air. We were told by reception it was a very hot day in London hence the temperature in the room. I suspect they just save on their aircon expenses. It was hell of night and their relatively good breakfast didn't compensate us for it. As to the location it's about 30 min walk from Trafalgar square and Covent Garden but the area itself is not chick or interesting by any means.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel close to Waterloo station.

Posted Jul 10, 2014
Modest restaurant facility. Modern d├ęcor. Nice rooms for the price range. Convenient location.
5 out of 5
Recommended
by A verified traveler from Poole

Modern hotel, marvellous breakfast

Posted Jul 2, 2014 on Hotels.com
This is the third time we've stayed at h10, we will go back again in future
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in the centre of everything

Posted Jul 1, 2014
Hotel staff were very polite and helpful, even before I arrived they helped my queries. Lovely room with an amazing view. Would most certainly return.
5 out of 5
Recommended
for Everyone
by Lesley from Birmingham

Great hotel handy for the South Bank

Posted Jun 28, 2014
We've stayed at H10 a couple of times now. The rooms are spotless and comfortable and have reasonable views. The complementary glass of cava on arrival is a nice touch. The hotel is well placed for evenings out.
5 out of 5
Recommended
for Everyone
by Hels from Oxford, UK

Fab hotel in great position near Southbank

Posted Jun 23, 2014
Hotel and room were very clean and modern with good facilities. Glass of cava awaited us on arrival. We had booked a 'city view' room and although high up we were facing southwest which was misleading and disappointing. Great location a short walk from Waterloo station and some nice pubs and restaurants near by. Definitely recommend this hotel!
5 out of 5
Recommended
for Everyone
by Mike from Sussex

Excellent quality hotel in quiet location.

Posted Jun 22, 2014
Pros: Room. Food. Extras.
Cons: Booking in process. Also do check that the previous occupants haven't taken the toothbrush out of the box and just left it empty.
Location: It's London!!!!
We liked it here. Despite being in London it felt like being abroad. It's a Spanish chain with Spanish speaking staff. Everything was very good once we had checked in. That bit, unfortunately, was poor. The check in staff claimed to have no info about our booking and we had made the mistake of not bringing the appropriate paper. The staff were less than helpful here. Eventually after using one of their terminals to pick up an email and then forward it it them they miraculously found the booking! Room quality very good. Food very good. Nice touches too like chocolates being left in the room, and a fine Nespresso for use. We would definitely stay here again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent and easy access to London Waterloo.

Posted Jun 12, 2014
Pros: Food - excellent
The food was excellent and the service great. Used it as a base for a series of meetings and all parties were impressed.