Best Western The Inn At Rochester Airport Reviews

I arrived at the hotel about 8 p.m. Apparently I had rented a room with one king bed. Since my grandsons were staying one night, I asked the hotel manager if I could switch to two double beds. He very kindly gave me a two room suite at the same price! It was a great stay! the next time I go to Rochester, I will certainly book there!

I have stayed here several times. And it's always been a good experience. The rooms are clean and comfortable. The staff is friendly. They provide complimentary airport shuttle 24/7. And for a chain hotel, the breakfast isn't great, but it's decent. And you won't find anything closer to the airport unless you want to pay a LOT more money!! I share this story not to complain, but to explain one of the reasons that I like this place so much: On my most recent stay, I did encounter a minor problem. When my return flight had been delayed, and I landed at 3am, and called for a shuttle to come get me, the person working the front desk had to call the shuttle driver to awaken him to go get me. Apparently she couldn't get him to wake up for whatever reason... so within 10 minutes of my call, she appeared in the van at the shuttle stop to pick me up, having taken the initiative to make sure I had a ride to the hotel. I was *SO* grateful that she didn't delay and make my already day any longer. And she was VERY helpful in making sure that, due to my delayed flight, I could have a late checkout so I would be able to have a decent sleep before driving home. That's the quality of customer service this hotel delivers consistently!!

Room was clean and comfortable. Staff was responsive. I particularly liked the early start to breakfast (4 or 4:30 a.m.) and the variety of breakfast selections, including fresh fruit.

Over all this was a good experience. One thing I will mention is that if you book directly with this hotel and have a flight out of Rochester, you can leave your vehicle at the hotel for free. They offer a shuttle service to and from the airport for connivence as well.

Very small bathroom; only soap and shampoo provided. Not happy with hygiene of person overseeing breakfast--carried bacon with his fingers and appeared to be eating some at the same time. Woman at desk very friendly.

Everything was good. I only spent a short night. I had an early flight the next morning.

Best place to stay if you are leaving by plane. Right in front of the airport. Clean rooms, friendly staff and breakfast stats at 4 or 5 AM, nice if you have an early fly. Inquire about their parking rate while you,re away.....

They were very conscious about re-cycling. There were no bottle openers in the room for sodas, beer,etc. ;but the person at the front desk was able to get the cap off. A hot buffett breakfast was included and ready at 4 am. There was plenty of time to get to the airport.

The front desk staff was friendly from the minute we walked in the door. Our room was clean and comfortable. Bathroom was on the small side but plenty adequate for 2 of us. The bed was extremely comfortable! Very convenient to the airport and Strong Memorial Hospital. Definately will visit here again!

Nothing impressive. Very clean but small room.breakfast was a little aggravating as they were not keeping it stocked very well. Even though it's by the airport it wasn't very noisy at all. Would stay again if I got another good rate