6/10 一般
Carla，Columbus
与家人出行
2025 年 10 月 30 日
不满意：住宿条件和设施
We have stayed at this hotel a number of times over the years and it is starting to look tired and in dire need of a refresh. Coffee stains along doors and walls of our bathroom. Old and stained grout in bathroom. Big water damage area on ceiling of room roughly patched but not “finished”. Sheets wouldn’t stay put on mattress. Also had an issue with back to back reservations. Cleaning personnel disturbed our stay/sleep two days in a row due to “not having updated paperwork” regarding extended stay in the room. Hard to believe there isn’t a better process in place for extended stay guests. The hard insistent knocks on the door were intrusive…one while showering and the other while sleeping. Breakfast was one of the better ones for “inclusive” hotels. Was ok with “every other day” room service policy of the hotel. All in all, there aren’t many other options in this area of Rochester but we will find another hotel next time.
Carla
2025 年 10 月入住 1 晚