Ratings based on 730 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
I recommendPosted Jul 22, 2014
Cons: Room cleanness
Location: Little far from downtown Boston, but nice restaurant !
Very good! Staff excellent ! The location is about 20 min from Aquarium in Boston, a little more then I expected, the room was nice but could be better cleaned, was in a little in dusty side. The summing pool is very nice, just perfect! Kids loved it!
for Everyoneby A verified traveler from Montreal, Canada
Cheap hotel, but you good value for the pricePosted Jul 14, 2014
Pros: The price, room was decent
Cons: Breakfast, nickel and diming (Fridge, WIFI)
Location: Woburn is not particularly interesting, but a subway station (Wellington) with parking (6$ per day) is about 20 minutes away by car.
Cheap hotel in a very inconvenient location but if coming by car, can work well. Sur-charge for fridge and WIFI are huge minuses. Hotel breakfast was absolutely horrible. Expected more out of Hilton, but in the end, price the price and free parking were nice. Other than the lack of wifi and fridge, nothing to complain in regards to the room. Very clean.
by A verified traveler from Southern California
So, SoPosted Jun 28, 2014
Pros: Free parking. Reasonable room rates.
Cons: Housekeeping service. Business center technology.
Location: We were here on vacation and there is lots to see and do in Boston and the surrounding communities, especially if you like history.
Hotel location and condition were about what I expected - nothing special. However, where the hotel did fall down was in the area of service. We stayed for a week and in that time Housekeeping failed to provide wash clothes (twice), shampoo (twice) and coffee cups (for the in-room coffee machine). Calls to the front desk usually resulted in the missing items being delivered but not always. At one point I needed to print an email, so I went to the business center. I paid $7.00 to use one of their PCs to log on to my email accounts. The internet browser software on the PC was so old my Apple email refused to login at all. My Gmail account wasn't much better; I got constant error messages that I was using an unsupported browser and should not log in.
for Everyoneby JEANNE from CONNECTICUT
a great surprise to find the hotel so pleasant andPosted Jun 9, 2014
Location: good restaurants available nearby
surprisingly good accomodations JUST AROUTINE STOP ON THE WAY TO A DIFFERNT DESTINATION
by Philip from CNY
Not Hilton QualityPosted Jun 9, 2014
Location: Somewhat away from the hustle and bustle of Boston.
The rooms were fairly nice, and the elevator was interesting with the unique glass ceilings of the building that gave a somewhat interesting view. The rooms were modern and nice, but the windows seemed like they were ripped out of an older hotel and slapped on. We had a handicapped-accessible shower that flooded the bathroom floor when my wife took a quick shower. The worst part of this room was, at about 2AM we were woken up by a high-pitched, annoying whine from the AC fan. We gave it a minute, hoping it would go away, but eventually had to get up and turn the AC off and just deal with the heat for the rest of the night. In the morning, they were out of complementary coffee (and cream and sugar), but were pleasant when asked for some more.
for Everyoneby A verified traveler
Short StayPosted Jun 8, 2014
The hotel is quiet, well away from traffic. Clean rooms. The only issue I had was quite minor. I had left the room after my first night with the iron on the fridge and a towel on the chair. I came back, the bed was made but the iron and towel were where I left them. Again minor detail. Overall quite pleasant.
for Everyoneby A from Boston
I like itPosted May 11, 2014
Not very much to said but it was very good,the pool was good and the bar open late was also good
by denise from CT
truly disappointedPosted Apr 29, 2014
Pros: hilton does indeed have the most comfortable beds.
Cons: plumbing, houskeeping
normally i love the hilton- i'm a poor gal who looks forward to being able to stay in a nice spot. i'd been there a few years back as well, so this time... well, it was marathon weekend, so the check in staff, although sweet, were not very knowledgeable. on such a high profile night, you should have your best staff out, or train them all to be spot-on...but this was not the main issue. the room had half of the toiletries, (missing essentials, like soap/shampoo) and an unclean bathroom. they had a cabinet for a refrigerator, without a refrigerator. in addition, the bed had 2 flat sheets, nothing tucked, so it was a dance to try not to have the comforter against us. the bathroom had a perpetual leak in the pipes above, the ceiling paint was bubbling from the trapped water, and the drip sound was constant. and the SMELL of mildew in the bathroom was horrid.
Comment from Hotel Management
May 1, 2014 by Michael Pecoriello, Hotel Management
The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. We also learned that we have failed to make your entire experience a perfect 10. We have shared your important feedback with our entire team so they can utilize your suggestions and comments as a learning tool for our future success. If you have any other comments that you would like us know about, please feel free to contact us directly.
for Everyoneby A verified traveler
Great hotel - close to FenwayPosted Apr 23, 2014
We spent Easter night here because we were going to the Patriots Day Red Sox game. The room was great as well as the staff, very helpful. My only complaint was at the bar. We went for a couple of appetizers, we received one of them & had to ask about 20 minutes later where are quesadillas were. The waiter checked on them & they were out shortly after. He did credit us for the quesadillas. The food was great. We would definitely stay here again.
for Everyoneby scott from NY, Ny
Our stay was great.Posted Apr 23, 2014
Jenny the Bartender was fabulous and made our stay extra great.