“Upon checking in, we were told that the key card machine was broken and that the desk attendant would have to let us into our room each time we left it. That was understandable; however, we asked if there was a room on 1st floor available, so the desk attendant switched us. When we got into the room, it was not a suite as I had reserved. So, I went back to the front desk, and she apologized and said she didn't even see we had a suite when she switched us. So, we load up, and she puts us in……
“Upon checking in, we were told that the key card machine was broken and that the desk attendant would have to let us into our room each time we left it. That was understandable; however, we asked if there was a room on 1st floor available, so the desk attendant switched us. When we got into the room, it was not a suite as I had reserved. So, I went back to the front desk, and she apologized and said she didn't even see we had a suite when she switched us. So, we load up, and she puts us in……
Tonya