“Clean spacious rooms. Very friendly and welcoming staff. Check-in and check-out were very smooth. Close to almost all activities you would want to do in Mombasa. Totally recommended.”
“A wonderful boutique hotel, in the heart of Mombasa.
This place is pristine: Room, restaurant, and all other amenites.
All i know is that when in Mombasa, Premium Inn will be my first Choice.
The staff is better trained than that of 5 star hotels. If you're in Mombassa for business, Premium inn is the place to be.
The staff is better trained than that of 5 star hotels. If you're in Mombassa for business, Premium inn is the place to be.”
“The location is right at the beach, beautiful gardens and from the room’s balcony you have a fantastic view of the ocean and coconut trees. The staff are amazing, professional, friendly and helpful. Food was delicious and well prepared. However, this place has poor maintenance. Rooms are moldy and smell stuffy with a dirty seat, the beddings are not very clean and the mosquito nets have blood stains (from squishing the mosquitoes) bathrooms are rusty. There is serious need of repairs and……
“Front office staff was amazing! However, upon check in they tried to give me a room with a garden view instead of sea view room I had paid for. Had to ask for it to be sorted. Room was dusty, with cobwebs. On the last day there was no running water. Do not disturb sign on my front door was disregarded had maintenance knocked on my door at 6am. Awful experience!”
“The Kaskazi Beach Hotel was closed for renovation however failed to cancel my reservation and charged me $329. I had to purchased another room at Diani Reef Beach Resort from Jul 17-21, 2026.
Expedia, please refund my credit card in the amount of $329, and remove Kaskazi Beach Resort from the Expedia website. The Kaskazi Beach Hotel is extremely unprofessional.”
“The room was clean and in good condition.
When we arrived we asked about laundry service, but they would not tell us the price. We had to have laundry done and the cost was over $120 for one large load of laundry.
The whole place smelled of sewage and the toilet in our room leaked. The water for the shower was salty, there was no fresh water to shower or wash with.
When we asked about bottled water, they would only provide 500ml/ person per day. They told us we could buy water for the water……