“Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……
“On our first night of the stay, the sink was clogged and unusable, and the air conditioner was so weak. Also the toilet is completely different to the photo advertised from the website, looks like a scam.
However the food for dinner and breakfast were really delicious. Overall just okay, that’s why it’s 2/5”