“Upon arrival, I was told that I had received an “upgrade” because my originally booked room did not have a pool view. Unfortunately, this so-called upgrade quickly turned into a major disappointment.
When I entered the room, I was shocked by its condition. There was an extremely strong smell of cigarette smoke, the bed linen was dirty, and the entire room looked worn out and poorly maintained. Even the wardrobe looked like it should have been thrown away a long time ago.
I immediately went to……
“The room wasn’t as clean as expected, with some smell that is probably from the mattress on the floor being wet for a long time. The staff are helpful, although they missed some few notes that I made and the hotel is at a good location.”
“Hotel was good and staff great especialy Zeina. However the airport pick up was not a good welcome. I know i requested "normal" pick up and i didn't ask what that meant, but you should remove that from your services entirely if it means an old ALLO Taxi parked in a dark basement with windows open because of the heat and full of dust. Furthermore the 79 years old driver had no clue where your hotel was and i had to show him and all the road he was complaining about his health and the state of the……
“Indoor swimming pool with jacuzzi was very nice. Health club was with high service standard. Very nice sea view with convenient location to various places. ”