“Terrible customer service, reception forgot to notify me that my room is ready, I arrived at 1pm with check in at 4pm, by 4:30pm I checked at reception, lady rolled her eyes, yea its ready, no apology, no welcome cocktail, staff is chatting, ignorant, no service at pool area, glasses from the day prior were still under lounge chairs, no towels available, I asked for a tour to recommend the hotel to groups traveling in from Canada and Germany, answer oh there is no one on site on weekends ...……
“Lovely hotel on one of the best beaches on the island. 2 of the 3 restaurants were out of action which was disappointing as we weren’t notified, this put pressure on the 1 remaining restaurant for breakfast in particular and we had to wait for a table regularly.”
“The resort is amazing rooms top tier clean and newly renovated no cheap hardware here marble and brass. Needs nice an elevated for pole pole we need accessibility’s and necessary accommodation. Breakfast was fresh daily with special additives of the native foods. Staff was very nice and patient I love this island and love staying at the Colony. I will return soon.”
“I really enjoyed my stay at the Royalton and would definitely return. The staff were friendly, and the food was very good overall. The only disappointment was the Hunters Steakhouse. There were long wait times, confusion with orders, the food was served cold, and there was no bread provided at the tables.
We also experienced one night without cold water, which meant we couldn’t take showers, and the toilet would not flush. Fortunately, this was only a temporary issue.
The guests were also very……