“Hotel hätte viel Potenzial.
Personal sollte an der Freundlichkeit arbeiten, ausgenommen Rezeption.
Essen war ok, meistens kalt/lauwarm.
Am Strand nur 10 Liegen, keine Möglichkeit zu Getränken zu kommen.
Zimmer ziemlich alt.
Trotz All Inclusive, nicht mal Wasser in der Minibar!”
“I felt like I should share our experience because we came here expecting a true five-star luxury stay and, unfortunately, it just didn’t feel that way.
We had just come from another hotel that was amazing, so maybe the contrast made it harder, but we also paid quite a bit more to stay here and really thought we were splurging on something special.
One of the biggest issues for us was communication between staff, especially when it came to food. We both need to avoid gluten and dairy, and we……
“Great waterslides, variety of pools, nice scenery with many plants, sport options.
Kids club wasnt really useful as it closed during lunchtime, when we actually needed it. Playground for older kids does not exist, it is on the map but there is nothing there. Food all tasted the same despite having thematic days. Ice cream quality was terrible.”
“Great stay. Lovely hotel and lots to do. On check in we were slightly concerned as we had been allocated one of the further rooms but it was no problem at all. There is a golf buggy giving lifts on demand that the little one loved and an also a lift making the walk back easy.
Pools are great with lots of things to keep kids entertained. Beach was very easy to access with comfortable loungers and self serve soft drinks on the beach and alcoholic a short walk to the bar.
The food was very good.……
“We got scammed, and they deducted the amount that we spent during our stay twice. Nobody at this property knew what they were doing. From the front desk to the cleaning staff. Absolutely unprofessional management, especially the guest service.”
“Extremely disappointing experience – definitely not 5-star quality
This hotel is supposedly a 5-star property, but unfortunately, our experience was far from what you would expect from a hotel of this category.
The room was extremely dirty and unpleasant, and we even found pests inside. What was particularly disappointing was the way the staff handled the situation. Despite bringing the pest issue to their attention, there was no proper response or serious effort to address the problem.……
“Clean, well cared for property. Staff are amazing, very friendly and always happy to help with anything! The views of the mountain by the activity pool are BEAUTIFUL. We got upgraded to deluxe for our mini-moon, and the amenities are great for the whole resort! Sim-up pool is a great touch of convenience. Missing Atlantica immensely, will definitely be back! I recommend relax for the pool bar vibes, deluxe for the extra amenities and activity for families!”