“We were supposed to receive two complimentary beverages as part of our stay. However, the staff never provided them. Whenever I tried to ask about the complimentary drinks, they avoided the question and changed the subject. This was disappointing, especially since the beverages were clearly included in our stay.”
“We could not use the pickleball court as it was under maintenance, which I can understand. But if it is not going to be available then it needs tobe communicated before we book the property, as we do pay for such amenities as well”
“Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website
The rooms were not clean or maintained
The property upkeep is not as per 5 star standard
The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store)
Hot water was not working in the room
The……
“I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead.
Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables……