“We could not use the pickleball court as it was under maintenance, which I can understand. But if it is not going to be available then it needs tobe communicated before we book the property, as we do pay for such amenities as well”
“Property rooms are just ok in size but beds are small for 2 adults. House cleaning staff came very late for cleaning and didn't change the bedsheet. In night they opened karoke in dining area and it was all too noisy which created headache as 3-4 persons were trying to sing in horrible sound and rhythm. Overall I feel it's not worth value for money
”
“Our stay was a true luxury. The room was spotless. The restaurant fantastic. Deepak, Shubam and Shruti took great care to accommodate all our wishes, including switching rooms for a better view of the beautiful mountains”
“Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website
The rooms were not clean or maintained
The property upkeep is not as per 5 star standard
The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store)
Hot water was not working in the room
The……
“I stayed at the Azaya Beach Resort and originally booked a 7-night stay. However, due to the extremely poor condition of the hotel and multiple safety concerns, I checked out the following day and booked another hotel instead.
Upon check-in, the shower in my room was not working. I informed the staff and asked them to fix it while I went out for dinner. When I returned, nothing had been repaired, and worse, my room had been left unlocked with three laptops, my passport, and other valuables……
“The main building was beautiful with high arched ceilings. It was beautifully decorated and fresh flowers daily. The water features were lovely, with some large fish in some. The restaurant we used was the large one down stairs. We used the smaller room off the main as it was air-conditioned and less busy.
Our room was on the 3rd floor of one of the annexes, and was wonderful, - beautifully appointed, with a balcony overlooking the excellent pool. The staff were very friendly and gave……