“Room not as described, aircon not working, unable to have windows open in evening due to bats, making it unbearable. Some winfows screwed shut. (Fire hazard) Curtain missing on lounge area allowing multiple view points to see in room. As for FOOD/SERVICE, terrible ordered breakfast, first in restaurant, Took 1HR 15MINS before breakfast served. Advertised big bottles of wine, but would only served per glass.”
“A unique hotel. The inside, whilst being modern with all the amenities you would expect and more, still maintains a 'castle' feel. The staff were super friendly and attentive and provided sound advice when asked about the local area. A good choice for breakfast, which was excellent. A really fantastic stay.”
“We arrived to no one around and after walking around the property finally saw an envelope with our name on it and our key. Our room smelt moldy and damp. The carpet was dirty and the walls were peeling. The beds were very uncomfortable. It was shocking to see after such a high rating. The yard was unkempt and there was a general air of neglect about the whole place. ”
“This place is truly special. The enjoyment begins the minute you walk in and meet the lovely staff. The room itself was perfect-spotlessly clean and totally comfortable. We ate in the restaurant and it was a truly incredible meal. To top off the delicious food, the chef himself came out to introduce himself afterwards so we were able to learn about where all those ingredients came from (all local and totally fresh). We ended our lovely evening in the bar area which had a great atmosphere and……
“The Mansion House was a very pleasant place to spend our few days in South Wales. The hotel and grounds were kept beautifully and the views over the estuary are just stunning .Breakfasting and dining were of a high standard and from our experience of 5* hotels , deserving of their rating. Our room was very pleasant ,though a “proper”wardrobe would have been appreciated.
Staff were very helpful and professional though if we were to mention one thing which we found a little odd ,was one female……
“Managed by an agent but met the owner and he was great.
Property was great. Everything had been thought of.
Couldn’t fault our stay!
Great location to get to lots of family places and of course the lovely beaches!”
“I would love to give this a 5 star review but and I am very sorry that I can't, because for us the stay did not turn out to be what we had hoped.
The flat is in a perfect location in the middle of Tenby - bars, pubs, cafes and restaurants all at your doorstep. The beach only a short walk away so it could not be in a better position. The views from the apartment are breathtaking and the apartment itself is beautifully furnished. So why only give it 2 stars? For us, our long weekend was totally……
“View is wonderful priceless . Close to everything, Very bougie, lovely. Needs a few tweaks small minor things like chopping boards need replacing bin broken in bathroom & loo brush replaced few other things but to be honest with a view like who cares . Thanks for having us x”
“Credit where credit is due, this has to be one of the nicest places we’ve stayed at. Superbly finished property in a really safe area.
Extremely friendly owners who couldn’t do
Enough to make our stay as good as it could possibly be.
Bottle of prosecco and Welsh cakes on arrival just added to what a was an amazing accommodation.
The hot tub was a superb place way to finish each evening in style, we will be back!
Superb. ”