“During my recent stay at Rixos Dubrovnik, I booked the top-tier Spa Suite, expecting a genuine five-star experience.
Unfortunately, nearly every interaction fell short: examples:
- At checkout, I waited over 25 minutes for a bellboy despite multiple reminders until our butler stepped in and we nearly missed our flight
- At breakfast, a manager passed a simple coffee request to a trainee, and only after multiple repeats did the butler fix it.
- A pre-booked dinner request at their restaurant……
“Highly recommended place to stay if you visit Dubrovnik.
Clean room, polite staff and comfortable.
Great facilities and restaurants in the resort area.
Frequent shuttle bus travelling between resort and old town
Self Driving in Old town is restricted and hotel within old town not recommended ( tons of stairs awaiting you).”
“Wonderful hotel. Warm greetings, amazing view. Got bus to old town right in front of hotel. Free parking. We enjoyed the buffet dinner, jacuzzi and sauna.”
“我們被安排住在同系酒店 Royal princess hotel, 但事前沒收到通知,故check in 時找了些時間才到 princess 查詢。同系酒店只有一間開放,應是將所有預訂同系酒店的都放在一起。其他幾間都維修中,故周邊環境不佳,有太多建築進行中。酒店本身質素很好,房間大,整潔,早餐食物種類及質素亦合理。停車就放在街邊,5星酒店都不開停車場有些奇怪。酒店離舊城有10多分鐘車程,如有定期穿梭巴士會更佳。但以價格來說,整體上是超值的。”
“Really lovely hotel from start to finish. Rooms were very well presented and maintained. Food in the various restaurants we visited on site was of a very high standard and a wide range of offerings was available across the estate. Breakfast was lovely and had a wide variety of food and drink. Views from restaurants and our balcony were superb. The hotel is ideally located right by the coast, but it is also easy to get into the centre of the city by bus or car. Highly recommended.”
“Beautiful reception, library and restaurant. Staff wonderfully responsive. Excellent made to order breakfast with wide selection of. Dinner and wine selection of local wines is superb.”
“Phenomenal! Exceeded all expectations on every level. We travel the world and this is definitely one of the Top 10 for us. From being picked up at the port to check in to the baggage handling. The room looked like no one had ever stayed in it. Extremely clean and updated. The bed was so comfortable. Our view was magical. The location is perfect. Very walkable. But their people made it the best. Every single encounter was warm and friendly. Breakfast was amazing! Don’t sleep in and miss it!”