“Horrible service. We were 2 couples that paid a week in advance through Hotels.com, confirmation was emailed and I phoned 3 times to confirm because we were going to arrive a bit earlier because we have a wedding close by. When we arrived they did not want to give us our room keys because they said they did not receive payment. We spoke to the 2 girls working there, which was very unproffesional eating chips and handling our phones without any sanitation etc, we showed them proof of payment,……
“Mold around the bathtub, cockroaches, spiders and moths in room, main TV did not work, missing light bulbs/various different light bulbs, asked them to change and also install where missing. Pool was dirty, debris in pool and a chair, mattress was very hard and uncomfortable, the safe did not work, offered us a free breakfast due to the cockroach issue. Staff was the only good thing. Definitely needs refurbishing.”
“Room is a bit small and reasonably clean. Location is great and free shuttle transfer can be arrange to drop off and pick up from nearby shopping mall, East Rand Mall. Buffet breakfast is also very good.”
“Spacious, recently renovated and tidy room. Caring and nice staff were always helpful. As a solo woman traveler, I definitely felt the sense of security as the driver team supports me with pick up and drop off services. Thank you!”
“I am generally pleased with the services here , the people are nice and helpful. I felt really relaxed here and definitely enjoy my stay in the hotel. There is only one thing that I felt funny about is that apparently there is not much changes available in the restaurant, almost every time, the waiter/waitress will have to give in back the changes at night... Although not in large amount, there is no changes available on my last day of stay (since I left in the morning!) ....Not a big issue and……