Anchorage Borough Vacations & Trips from $977

Hot water was hard to come by , had to wait approx 4 mins

The room was quite nice. However; We had 3 problems with the housekeeping staff: First, we discovered that there was only 1 coffee mug in the room and this was not corrected by the staff who cleaned - so we had to call for a 2nd mug. Second, the housekeeping staff did not remove the obviously used, dirty wash clothes. and Third - we were ready to pack up to leave and discovered the housekeeping staff had THROWN AWAY our cooler! It was made of compostable cardboard and was inexpensive - but we needed it for my medication and for food that we were traveling with. We had to leave to get to an excursion and they were not able to do anything to help us. All they did was have their housekeeping manager investigate and write a letter of apology a couple of days later. We had to replace the cooler. There was no mention of reimbursing us or anything like that. When you are paying the prices at a luxury resort like Alyeska, these issues should not have happened.

We didn’t actually stay at this property. We made a reservation for this place on February 1st and the reservation was accepted and booked. Five months later with less than 18 hours before check in we were told that we were being moved and that it was an “upgrade”. We were moved from a 3 bedroom house to a 2 bedroom walk up apartment, hardly what could be considered an upgrade. We were told it was a mistake as they do not accept a one night reservation for that property. The place we were moved to (512 W 5th ave, Anchorage, Birch Haven) was ok but it was not of our choosing, we would never have chosen a walk up for that night when we had to bring all our luggage in to repack for departure the next day. We were offered a full refund but we had no time to do that given our plans and day of travel without internet service. We were stuck. The place was clean enough but even though inside smoking is prohibited it still smelled of cigarette smoke. My wife experienced immediate upper airway congestion, cough and headache due to the smell of this residual cigarette smoke making it difficult/ challenging to sleep and necessitating the use of her asthma inhaler. This was not a good experience. Why were we not notified in Feb of the restriction to this property so other arrangements could be made?

Wonderful apartment in a very quiet neighborhood. The on-facility laundry was a great added bonus! Thank you!

Nice, quiet rooms were very clean. Best thing is the friendly and helpful staff. Thanks Anna for making fresh coffee at 4:30am!