Arafat Vacations from $1,434

Great location and very clean hotel. However, the receptionist was rude, did not speak English well, and was unprofessional for a 5-star hotel. Pool service was poor no menu available, and it took almost 45 minutes to receive one. Other than that, the hotel is very good.

Overall an excellent hotel. Food is over priced and mediocre But facilities, location and service are excellent

I think this hotel is over priced. Alhamdulillah I’ve had the opportunity to stay in many Makkah hotels and this by far was the toughest to get to the the breakfast was terrible. 1. Trying to get to this hotel via clock tower, there was only limited lifts that would go to p5 which made it very difficult to get to through the clock tower however if you use the entrance/ exit through ibraheem khalil road you will be fine going up and down. 2. Breakfast felt like it was left overs from dinner from the night before I.e providing curry’s etc…I understand this is intercontinental breakfast but they don’t have much of a range and I kind of lived off the cheese. Overall it wasn’t a bad hotel in terms of stay and cleanliness but was really priced too high…I have stayed in other hotels in the clock tower and did not encounter these issues. This was a bit more expensive and I thought I would be getting more for my money hit in actual fact I got less for more money!

Room was spotless and luxurious but may need a little bit of update in the near future. Staff was great and extremely helpful.

Clean room staff are very nice and helpful breakfast are nice. House keeping are very good specially Ahmed yusuf One suggestion Indian food are very spicy need less spicy