Arenales Vacations from $441

The hotel is in excellent condition. Ample parking and a very romantic vibe BUT is close to impossible to communicate with the staff during after hours and there was no hot running water. Also, as a VIP guest, nobody told us that of the free wine botte so we left it behind.

The room was clean and spacious!

It was overall a good experience.

Our room was clean, which we appreciated, but overall our stay was disappointing. Although we booked the most economical room, it lacked basic conveniences, such as a nightstand to place personal items. The bathroom was spacious but not very functional. The shower had no door or curtain, so water spread across the entire bathroom floor after every shower. We ended up placing towels on the floor, and having the shampoo dispenser outside the shower was inconvenient. The room also became quite warm at night because the air conditioning didn’t seem to reach the bed very well. In addition, the soundproofing could definitely be improved, as we could hear many noises coming from the neighboring room. Parking was another downside. There is a $25 daily parking fee, and the parking area is very narrow, making it difficult to maneuver. If the lot is full, guests have to ask the front desk to move another vehicle before being able to park. Finally, the photos on Expedia did not accurately represent the hotel, which was disappointing. While the room was clean, I don’t feel the overall experience matched the expectations created by the listing. I do want to recognize the front desk employee, who I believe was named Chris. He was extremely kind, welcoming, and professional throughout our stay. He provided excellent customer service, and we truly appreciated his friendly attitude.