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"The location of this hotel is perfect for walking around old town. However, there is a lot of noise because it is on a street that allows cars, so there’s a lot of noise in the early morning and even at night. There is also some construction going on right now with the building next door. The bed was comfortable and we enjoyed having a window we could open to help cool off the room. They only provided a down comforter and no sheet, so it was quite warm for sleeping."

"Very nice hotel, staff very friendly, I had the best experience."

"Our room was in the courtyard so it's very nice. There's a bit of construction going on, but we stayed over the weekend so it's not active."

"The staff were fantastic. Nothing was too much trouble. The location was stunning. Transport connections were great. The bed was comfortable."

"Hi we had a nice stay but one of the reception team was very rude with me. I asked her about the wifi setup she asked me to follow the steps which I did and got stuck on one of the part. She asked let me do it for you and grabbed my phone and said some people do not know how to use tech and then handed me the phone and threw the paper in the table. She was very unprofessional. Apart from that everything was good. Breakfast team were awesome, they were always smiling and helpful. Breakfast was ok too. Rooms were small and it was difficult for us with 2 kids but manageable. Cheers and Regards,"

"The main cafeteria room was not available to go eat in during restaurant operation, there was not really anywhere to eat or heat our lunch (maybe it is only because we took the "cell" room but nonetheless...). The room itself lacks a couple of things, first is shower and toilet privacy with semi translucide walls, the steps to get on top of bunk beds are so small that it hurts your feet, the window is too high for a normal person to be able to access it and open or close it... Good idea but implementation is to be revisited..."

"I can't say enough about the staff at this hotel. They were fantastic!"

"The only drawback with the stay was that they were renovating on many of the floors. Places were closed off."

"We absolutely loved staying here! We were in Luzern for 2 nights. We were greeted with a hearty welcome by our host, Bangin Salih, with a warm smile, a welcome map and public transport tickets (which included a 20% discount on many tours) We chose to purchase the breakfast buffet and it was DELICIOUS and the cost was a huge savings too! If we return to Luzern we would definitely choose to stay here again. Thank you Bangin, Thank you Royal Luzern Hotel!"