Booked 2 day stay 2+ mo. in advance and paid in full. Upon arrival at 4pm, (check-in was 3pm), was informed room not ready. Asked to come back "later" with no specific time. Arrived @730pm and checked in. Entered room and found only window with curtain hanging down and on by a single hook, unable to close. Went directly to clerk at main desk to report issue and was told she had no one to correct problem as she was the only person working there at this time. She put a sign up at the counter and accompanied me back to the room to check the issue. After doing this, she went back to desk to call her manager and returned to room. At this time, she asked us to leave the room with all of our belongings to allow a repair person in to fix the issue. As this was almost 830pm, we refused and said we did not mind for them to work while we stayed in the room. 20 minutes later a man arrived and stood on the air conditioner unit and attempted to attach the curtain back to its track. Unfortunately it fell later after he left and we had to sleep all night with the parking lot lights shining into the room. We left before completing our 2 day stay and staff told us they even thought the place was a "dump" and the owner only wanted the money. He really did not care about customer service. This place has multiple other issues. Do not stay here!