6/10 Okay
Katie C.
Apr 13, 2024
Liked: Cleanliness
Pros and Cons
Pros- Lovely house with nice layout. Comfortable beds. Lots of towels.
Cons- Several things not working (dryer, fireplace, firepit), and pool was also closed (we were told and compensated for this one week before arrival--would have made other plans if we'd had more time, and that pool had clearly not been cleaned or used in months).
Communication and help from management was slow to non-existent. Several pre-trip questions were never given the courtesy of a response.
Windows without coverings in very close neighborhood, so anytime you were in the living room or kitchen you could see into several other homes' living rooms and kitchens. Master shower had frosted panes 3/4 way up, but the vanity mirror looked over the frosted panes and into the neighbors' 2nd story living room (assuming their living room could see into our shower).
After notifying management on day 1 or several things not working, the dryer was repaired on day 5- although the first response (which took 2 phone calls and 1 email over the course of 3 days before we got an answer) was "Yes, I know the dryer and fireplace aren't working, we'll give you a discount". As we had planned around having a washer and dryer, we were insistent that this get fixed. The fireplace and firepit were never repaired.
While it was mostly small things, the poor service reminds me why I generally prefer hotels.
Katie C.
Stayed 6 nights in Apr 2024