Search Bailey Lane End Cottages

"A brand new but brilliant hotel. All the staff were friendly and very helpful, nothing was too much for them. Only a couple of minor issues, but all bar one were dealt with immediately, ( a tv not working in one of our rooms… but there were two in that room, so no big deal. Food and drinks were fantastic. Our waitress, for both nights, Megan, was an absolute star. ✨ We hope to return. 🙂"

"The bedroom was clean but on arrival my husband had arranged a surprise which they did not deliver and then blamed technology. I'm allergic to cats and they have a resident cat which we saw the notice on the last day, this should be on the website, I was lucky I did not have an allergic reaction. The bread was mouldy which staff did clearly not see my husband had to inform them, not good for saying they claim to be 4 star!! Was not impressed by the menu either. Overall stay was ok "

"It's OK. The hotel looks better on the outside than on the inside. Sauna/Steam room/Swimming pool are good. Rooms a bit dirty and outdated. No aircon."

"Pleasant stay, nice breakfast, very friendly , helpful staff. Didn't have time to use leisure facilities."

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"My 96 year old mum uses a rollator and for long distances a wheelchair. There are a number of stairs to access the reception and restaurant and staff made sure there was a ramp and gave us stair free access to the restaurant via another function room. Reception also helped me to use the EV charges as you need to download an app to use them. The evening meal was superb and the after eight cocktail delicious. Hotel is in a beautiful location surrounded by an excellent golf course with a stunning view of Tewkesbury Abbey. Full marks to the staff and the chef. Will certainly stay again. "

"We had superior rooms on the second floor with wonderful views. They were clean and comfortable, though the room service was a little careless. The second floor is accessed via 2 long stair cases. Quite an effort for 2 old codgers with cases. Staff were helpful and polite. This is more like a large pub with rooms, though popular with the locals and always busy, probably due to reasonable prices. All in all ,a good experience. Love Ross."

"We had a wonderful stay. The staff was amazing. They bent over backwards to try to help are stay be the perfect experience. The food was great. The castle is truly an amazing place to stay. The grounds were immaculate as well. I want to mention one of the staff, Kayla by name, for her superb customer service and help. Everyone there showed how much they valued their guests. We would highly recommend Thornbury Castle to anyone who wants a very memorable stay."