2/10 Terrible
Anita
Business traveler
Nov 27, 2022
Disliked: Staff & service, amenities, property conditions & facilities
I arrived late due to incompetence by American Airlines. Called the hotel to let them know and to make sure I could check in before 3pm on the day I would arrive. Thr person I spoke with tried to scam me and claim I had no reservation-she wanted me to pay a special fee to "hold a room". When I told her that everything was booked via Expedia and I could provide the confirmation number, she said that she "confused me with someone else who has the same name as me". I told her that the only other people with my name have already died, and she hung up on me.
First thing you smell when you walk in the door os an overpowering stench of maijuana. The room was disgusting-feces in the toilet, bodily fluids on the sheets, unidentified stains and cigarette burns in the blankets. Hotel staff refused to clean the room, change the sheets, or give me a different room. Even contacting Expedia did not rectify the situation. NEVER STAY AT THIS FACILITY!!!
Anita
Stayed 2 nights in Nov 2022