Bang Kachao Vacations from $955

Hotel

Clean rooms, family friendly staff with laundry on site.

Clean room

I have stayed over 20 times at this hotel in the past several years and so booked it again this time, but I will not be staying there again. I checked in and still asked to pay 5,000 baht cash as deposit. This may be your standard practice but I don't carry that amount of cash and had just come from Hong Kong. I offered my debit payment card but this was rejected. Surely after so many visits you know me by now! Have I ever not paid you? I then found that the TV channels now don't have the BBC or other English language news or others that work. But the main problem and how to lose a loyal customer was I was charged 200 baht for a tiny stain (smaller than my finger nail) on one of the smallest hand towels. It's not the rip-off costs (not much money but far more than a replacement towel costs) but the attitude and not respecting a very regular customer. Your manager at reception said I had only stayed there once, although when I checked in the lady manager confirmed she could see I had been there many times. I will find another hotel next time for me and for my staff. It's very easy to lose good customers.