Verified review
4/10 Poor
Sara
Oct 8, 2022
Disliked: Cleanliness, staff & service, property conditions & facilities
The property looks fantastic, however, you could cut the atmosphere with a knife due to negative vibes.
The designated staff onsite are RUDE, causing most of the unease in the property. There's one rule for guests working on a laptop causing high noise levels. And another rule for all other guests on a break, who are treated like unwanted guests. The sleeping areas have good storage, however, there isn't heating or air conditioning so it's freezing at night time. The sunken foam mattresses only have a thin bed sheet to cover. There's a large gap above the bed curtain which allows light in and out and mosquitos to feast on guests. I was severely bitten through my socks on my feet at least 20 times by what? bedbugs? They have a lost and found box, but my misplaced bedwear items were not put in it. I asked a member of staff for assistance, who told me it wasn't his job to open the cupboard where they had been stored, so I had to sleep in my clothes. I mentioned this to the main member of staff the next morning who shouted at a fellow staff member in the communal kitchen "it's not my f*cking problem". Also, a guest boiled their egg in the electric kettle. I told the main member of staff who told me to clean up the mess. Instead of checking CTTV cameras to see who did it. It never got cleaned and was left for guests to use for their drinks. It has the pretensions of a hostel & workspace, yet fails on both.
Stayed 7 nights in Sep 2022