4.6/5 Wonderful! (387 reviews)
Overall an amazing building, the room was large, bright and airy. Location is unbeatable, 100 yards away from Tower Bridge and close to all the awesome Bermondsy restaurants.
The reason we wouldn’t give a higher rating is due to a few things. Firstly the hotel staff seemed new and frankly quite nervous. The reception setup was weird, just two tables in a room with a laptop. We generally wouldn’t care about this, but when simple tasks like getting a replacement room key are taking 15 minutes it’s a bit of a headache, and not what you’d expect with a 5 star hotel. The room itself was nice, but just not quite 5 star standard eg the shower leaked all over the floor, the lighting in front of the bathroom mirror was none existent (which was super annoying for my gf when getting ready), and the TV didn’t work. The channels just weren’t getting signal.
So overall an ok experience, and I’d be very happy if we’d paid for a 3 star, but we’d expect more from a 5 star hotel.
PS. The one shining light was the tall French man at the front desk. He was an absolute gentleman, hopefully the rest of the staff can aspire to his level
Reviewed on Oct 12, 2021