Benton Park West Vacations

Hotel staff was very helpful when explaining how I could park our car there while flying out instead of parking at the airport. This was very convenient because airport shuttle is provided to and from the airport and runs every 30 min.

Noise was bad. Kids running on the hallway. If you are on the lower level you can hear people above your room wLikg. Room to room phone contact does not work. There was no door hangers to clean rooms. I had to go down to reception to have my room cleaned. I was there for 6 days.

Very nice and clean. This place looks brand-new after remodeling !

This is a truly beautiful old bank building downtown turned into a pretty good, but not great hotel. The lobby and bar area is really gorgeous, with marble and brass everywhere. Comfortable seating, best part of the whole experience. The staff are very attentive, pleasant, and always trying hard. However, the food menu is very limited, and they seem to have a shortage of kitchen and wait staff. The room was nice, with big tall ceilings, nicely decorated. But the bathroom was very small, somewhat dirty, and had cracking tile in and around floor and shower. The whole hotel seemed just a little “less” than most fancy restoration properties. It’s owned by Hilton, and I think it’s kind of being overlooked as an important part of their brand. Hilton should be cleaner and more up to date in its offerings than this. Overall, I would stay again, but I think there are much nicer choices right around the block if you want an old historic hotel in downtown St. Louis.

Great customer service