Bering Glacier Tours

The decor was updated and interesting, and the location was central to everything.

Valet and bellman staff was fine and so was the front desk. We promptly got the room on the forth floor. Due to construction, we requested a room change and we were shifted to the sixth floor immediately. After that it went down. We reserved a table at the Italian restaurant at 7pm. We were seated at a suboptimal table in a far corner. The restaurant was almost empty at that time. After we requested another table, reluctantly, one was given to us. The food took a very long time and the quality of Eggplant Parmigiana was bad, it was still partially frozen and tasted bad. We did speak with the manager and she did apologize and took the charge for that off the bill. The Chicken cacciatore was not good either. We were so frustrated that we did not eat that and did not complain about it. We just paid the bill, added a 18% tip ( normally we tip at least 20%) and left. Poor experience! We don’t write reviews often. We are on an Alaskan vacation and taking time out to write this long reference.

I booked this hotel after reading reviews on Expedia and while the hotel looked older, the reviews didn't seem ~that~ bad (which is why I am leaving this, so others will know). Alaska is very expensive for hotels and I picked this one because it was on the lower end, but I still ended up paying almost $1,000 for three nights. I travel for work, so I see a lot of hotels. The property needs a lot of work--there were visible broken windows, ripped carpeting, the floors in the rooms were sticky (both the tile and carpet), the room smelled like cigarette smoke, there was old food left in the microwave, the hot water didn't work in one of of the sinks, and it's just generally run-down. The staff was mostly nice--when we checked in, the desk clerk wasn't overly friendly, but everyone else we encountered was.