Bettws Newydd Vacations from $1,346

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Simple check in, loved the Hacienda style of the courtyard rooms and the nearby field for the dogs to at last stretch their paws away from the busy main road. Room was clean and layout useful. The only negatives were that we had to ask for a kettle, there were only small cups in the room (whereas there were mugs in breakfast area, so no hardship to add to room ) as you want a decent mug of tea/coffee after a long drive. No remote for tv and no way to select tv without (we managed without but I like the radio on to keep the dogs from being on guard duty) Can't comment on breakfast as there was no option to even collect breakfast and take it in the square as understandably dogs are not allowed in breakfast room (so we declined breakfast). Lastly, on the square... what a shame.... I know we're having an unprecedented summer, but to allow all those plants and pots to die from lack of water? was so sad to see. Plenty of gutters and potential to reclaim grey water for watering, really no need to let it all die. Whole place has so much potential, just needs a little thought and care. (I'm a retired handyman, rebuilding my garden I can't help seeing possibilities) . Would love to use again, but a little steeply priced (IMO) for what it was...

Place is convenient, comfortable and safe

Outside area was filthy. Garden full of weeds The wooden table was missing pieces. The gas barbecue was not there as advertised. Pictures make it look much nicer than it is. My family were very disappointed. They have an electric car charger which is very expensive also.