Obnoxious manager and tired rooms
Posted Sep 8, 2015
We've been to Natureva several times now, mainly because it's one of the few hotels in the naturist quarter of Cap d'Agde. Our problems lie with the tired rooms and facilities and the user-aggressive staff. Over the few years, it has gradually deteriorated and the rooms and facilities are "tired" with faded and dirty covers on the bed, the boards on the swimming pool bending and tripping clients up, and so on.
But the biggest problem we have is with the attitude to clients. In the last three times we have been there, we have been overcharged every time. The first time, we were hit with a Euro 60 "cleaning bill" for what we found out, by dragging the manager to the room, was where they had shaken crumbs from the toaster over the kitchen counter. More seriously, the most recent twice we have paid upfront, and then been charged again for the rooms when we gave our details for the (legitimate) tax that is payable on the room. This time, as last, we spotted it and after some argument and delay it was refunded in Euros, but the management wouldn't agree to refund the significant bank charges we incurred for the transaction fees and overdraft interest.
As we left, there was another couple arguing with the manager, they too had been overcharged.
Unfortunately there isn't too much choice there for couples who, like us, prefer to spend out holidays in the sun without clothes. Nevertheless, we've decided that from now on we will stay outside the quarter.