“I chose Zenses Hotel because it appeared to offer a relaxing, family-friendly experience. Unfortunately, my stay left me disappointed, primarily due to safety concerns, poor communication, and a lack of management accountability.
For the first three days, the complimentary boat shuttle between the hotel and the village was unavailable due to mechanical issues, forcing guests to pay for ferry transportation. When the shuttle resumed, staff never informed us, we only discovered it after seeing the……
“I chose Zenses Hotel because it appeared to offer a relaxing, family-friendly experience. Unfortunately, my stay left me disappointed, primarily due to safety concerns, poor communication, and a lack of management accountability.
For the first three days, the complimentary boat shuttle between the hotel and the village was unavailable due to mechanical issues, forcing guests to pay for ferry transportation. When the shuttle resumed, staff never informed us, we only discovered it after seeing the……
Chelsea