As usual the car park was full and I was sent to the off site car park. Last time I was told first come first served, this time I was told it depended on the booking. I am assuming booked direct or booked through another site. I was up late and up at dawn and spaces were empty.
The attitude of the manageress on that day was dismissive.
The manager was walking around without a mask on which in this day and age is simply not acceptable.
It seems as if I was under a jacuzzi/balcony were people stayed up until 1am since I was there for a race the next morning starting at 6am i was not the most pleased.
Overall this stay was not a good experience.
Breakfast and Sunday desk staff however were very polite and helpful.
I would suggest that hotels.com you update/check the information about the car park and check adherence to COVID rules.
For such an exclusive and expensive hotel the stay was unacceptable!
A verified traveler stayed at Hotel Rivalago
Posted 5 months ago