"Definitely not 5 star. 3 to 3.5 star by North American or Western European standards. Staff at hotel and spa lacking desire to satisfy customer. No spa atmosphere at all more of a socialist era hospital/rehab centre. Spa receptionist will keep answering calls from other spa employees while you are ..."…""Definitely not 5 star. 3 to 3.5 star by North American or Western European standards. Staff at hotel and spa lacking desire to satisfy customer. No spa atmosphere at all more of a socialist era hospital/rehab centre. Spa receptionist will keep answering calls from other spa employees while you are ..."WWW…"

Reviewed on Dec 14, 2019

"Good location for tourist. But wety and water pie always clogged with unknown reason. Old but fair enough because of its price."…""Good location for tourist. But wety and water pie always clogged with unknown reason. Old but fair enough because of its price."WWW…"

Reviewed on Jan 11, 2016

"Die Sauberkeit des Zimmers ließ schon zu wünschen übrig - das Frühstück war eine Katastrophe, Tische wurden abgeräumt aber nicht gesäubert - das Geschirr und Besteck war verschmutzt und das Buffet war unterirdisch.Alles in allem eine totale Enttäuschung"…""Die Sauberkeit des Zimmers ließ schon zu wünschen übrig - das Frühstück war eine Katastrophe, Tische wurden abgeräumt aber nicht gesäubert - das Geschirr und Besteck war verschmutzt und das Buffet war unterirdisch.Alles in allem eine totale Enttäuschung"WWW…"

Reviewed on Mar 11, 2020

"Internet Was so bad"…""Internet Was so bad"WWW…"

Reviewed on Nov 21, 2018

"Eine tolle Unterkunft in einer wunderschoenen Gegend 100% happy"…""Eine tolle Unterkunft in einer wunderschoenen Gegend 100% happy"WWW…"

Reviewed on Jun 2, 2017

"Super Team im gesamten Hotel Wir hätten gerne mal den Chef gesehen"…""Super Team im gesamten Hotel Wir hätten gerne mal den Chef gesehen"WWW…"

Reviewed on May 23, 2020

"Akzeptable Unterkunft für einen kurzurlaub, jedoch völlig überteuert"…""Akzeptable Unterkunft für einen kurzurlaub, jedoch völlig überteuert"WWW…"

Reviewed on Jan 2, 2019

"Not really that close to main strip, pool has restricted hours for guests. Process and Spa is a little confusing if you only speak English. Didn’t really feel welcome here."…""Not really that close to main strip, pool has restricted hours for guests. Process and Spa is a little confusing if you only speak English. Didn’t really feel welcome here."WWW…"

Reviewed on Nov 19, 2019

"Leider liegt das Hotel direkt an der Bundesstrasse. Ab ca. 5 Uhr ist starker Verkehrslärm. Super Service. Zimmer sehr gross. Das Bad ist aber leider etwas klein. Fichtelbergbahn Station unterhalb vom Hotel. Empfehlung für nicht Lärm empfindliche Gäste."…""Leider liegt das Hotel direkt an der Bundesstrasse. Ab ca. 5 Uhr ist starker Verkehrslärm. Super Service. Zimmer sehr gross. Das Bad ist aber leider etwas klein. Fichtelbergbahn Station unterhalb vom Hotel. Empfehlung für nicht Lärm empfindliche Gäste."WWW…"

Reviewed on Aug 9, 2011

"Nice hotel, good breakfast, easy to reach the ski slopes during winter time"…""Nice hotel, good breakfast, easy to reach the ski slopes during winter time"WWW…"

Reviewed on Feb 12, 2019

"Lovely hotel and excellent service. Very clean, comfortable and spacious rooms, plenty of parking. A short drive to Karlovy Vary, I didn’t see where walking was an option. Nice breakfast. I had dinner one night and it was good, lots of food."…""Lovely hotel and excellent service. Very clean, comfortable and spacious rooms, plenty of parking. A short drive to Karlovy Vary, I didn’t see where walking was an option. Nice breakfast. I had dinner one night and it was good, lots of food."WWW…"

Reviewed on Sep 3, 2020

"Vše v naprostém pořádku. Luxus všude kam se podíváte."…""Vše v naprostém pořádku. Luxus všude kam se podíváte."WWW…"

Reviewed on Sep 4, 2020

"+ Nettes Personal. + Das Haus ist etwas älter, hat aber einen gemütlich rustikalen Charme, besonders wenn es draußen kalt ist. + Das Essen. Beim Abendbrot immer die Auswahl zwischen drei verschiedenen Hauptgerichten, wobei man die vegetarische Variante eher vergessen sollte. Vegetarisch und tschechische ..."…""+ Nettes Personal. + Das Haus ist etwas älter, hat aber einen gemütlich rustikalen Charme, besonders wenn es draußen kalt ist. + Das Essen. Beim Abendbrot immer die Auswahl zwischen drei verschiedenen Hauptgerichten, wobei man die vegetarische Variante eher vergessen sollte. Vegetarisch und tschechische ..."WWW…"

Reviewed on Oct 15, 2019

"Hotel is renovated, rooms are small but comfortable. Service could be better as for everything in this hotel you have to pay. It's medical spa 4* but you have to pay for slippers and bathrobes, swimming pool and steaming rooms. I understand that for spa treatments you pay but for basic pool or sauna ..."…""Hotel is renovated, rooms are small but comfortable. Service could be better as for everything in this hotel you have to pay. It's medical spa 4* but you have to pay for slippers and bathrobes, swimming pool and steaming rooms. I understand that for spa treatments you pay but for basic pool or sauna ..."WWW…"

Reviewed on Sep 21, 2020

"This is a lovely, lively hotel on the border with the Czech Republic. The rooms are ample, the beds are comfortable, and the surroundings are indescribably beautiful. We had a bit of a communications struggle, but everything worked out perfectly. The half-board is good and definitely worth it."…""This is a lovely, lively hotel on the border with the Czech Republic. The rooms are ample, the beds are comfortable, and the surroundings are indescribably beautiful. We had a bit of a communications struggle, but everything worked out perfectly. The half-board is good and definitely worth it."WWW…"

Reviewed on Apr 2, 2019

"Pros: Room was good size and spacious Mattresses were comfortable Bed was good size Room and hotel were clean Room was not noisy Sauna was pleasant Only 5 min to the slopes Cons: The WiFi did not work and there was bad phone reception The pillows were too flat The fridge was not cold enough"…""Pros: Room was good size and spacious Mattresses were comfortable Bed was good size Room and hotel were clean Room was not noisy Sauna was pleasant Only 5 min to the slopes Cons: The WiFi did not work and there was bad phone reception The pillows were too flat The fridge was not cold enough"WWW…"

Reviewed on Dec 30, 2019

"Very good service, perfect location, rooms little overpriced"…""Very good service, perfect location, rooms little overpriced"WWW…"

Reviewed on Jun 23, 2019