Barceló Brno Palace

I loved every aspect of this hotel - All staff members were very friendly and welcoming. The hotel lobby was wonderful.The room was very spacious and bathroom with exceptional quality of cleaning service everyday. Breakfast was the best in this hotel, and I could feel that a dinner dish at this hotel restaurant had class distinction. Major sightseeing places were all in walking distance - Cathedral St. Peter and St. Paul and 10-Z Bunker were just around the corner and within 5-10 min of walking, I could be at the hilltop of the Spilberk Castle. This hotel had the quality that other hotels do not have. I would definitely recommend this hotel to my friends and family.

We booked a queen bed room 2 nights for our week-end en amoureux. When we checked in at 10pm we got a twin bed disable room. I went to reception and the receptionist felt really bad as the only available room type was twin "all queen rooms are not available [...] this is Barcelo policy" The receptionist kindly offered a complementary upgrade but still twin bed. Despite we really wanted the queen bed more than the room category we accepted the offer as it was late. Sunday morning at around 5am we got a sort of wake up call in our room for about 30min we had a music in the room corridor. To resume: Location is great, staff are helpful BUT the brand's policy is definitely not a great one. Won't stay again in this property unless I lam an early bird who like twin room !!!