Caerphilly Vacations & Trips from $1,644

Just awful. Stayed in a chalet room so don't know about main house. Grubby, musty, overriding smell of damp. Peeling paint, draughty windows, odd furniture. Door to chalet with lock at knee height and I think I could have broken in with a feather. Mattress and pillows like sacks of pebbles, cant comment on towels as didn't brave the shower and its grubby shower curtain really could not wait to leave.

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!

Beautiful property, loved all the information about the history of the castle. Staff were very friendly, helpful and professional.

My biggest gripe is no lift. We were staying a long way from reception with several stairs to negotiate. The carpet in reception and up the stairs is very stained.