6/10 Aceptable
Jin Z.
8 sept. 2023
No le gustó: Limpieza
Convenience but cleaning can be improved
I booked the place for half year in advance but didn’t received the address until right before we need to go there, and that’s after I text them multiple times and talked to vrbo a couple times. The phone number given to me, no one ever responded. I received the check in instruction and there was no indication of needing parking pass to park in the resort. We parked the car at the resort and almost got towed away and when I inquire about the parking pass, that’s when they told me we need one and there is only 1 pass for the unit and we have 8 people. We had to move our car around for more than a day staying there, very inconvenience.
When we move in, the place looks a lot older than the pictures in the listing. We noticed that there are mold inside of washing machine as well as the drain in the master room bathroom. I emailed the host and they said they will get someone to come and do a cleaning of that. After 3 nights staying there, no one ever came to clean up and we didn’t end up using the washing machine, even though we were so looking forward to it given that we really need to wash our clothing by then. Also the pool code they gave us to access the pool was incorrect and because we can only email them questions (phone number given never responded), we were not able to access the pool as well. Overall the location is good but not great in terms of the whole process and living condition.
Jin Z.
Se hospedó 3 noches en agosto de 2023