Capua Vacations from $951

Very good clean hotel. When I checked into my room the heat would not work. A technician was needed and was not available. In the morning the issue was fixed completely. There was not another room to move me to. I was provided with a portable heater which worked perfectly well for the night.

Bad customer service, not friendly staff and not welcoming staff

The room was spacious and sparkling clean. The hotel was right across the street from the train station, which was a big plus for us. We were first concerned that it could be noisy but we were given a room facing a side street so it was very quiet. We enjoyed our stay there.

Hotel was in a convenient location with amazing views from the terrace and roof top. Easy access to parts of the city by funiculars that were close by. Downside was that roof top was off limits to guests for two of the three days staying at the hotel. We booked here because of the pool and outdoor terraces and common areas and we could not use these areas because of outside events booked by the hotel. On the day we were able to use the pool at 5 pm because we had to vacate due to yet another wedding that was happening that evening. It would have been helpful if the hotel could have informed us of the limited access before the deadline for cancellation given the restriction on hotel amenities.

Bar staff were very rude to our group. We are Americans that were staying on the hotel. Staff waited on all other guests before us.