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Novotel Casablanca City Center

Photo gallery for Novotel Casablanca City Center

Primary image
Terrace/patio
Terrace/patio
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Novotel Casablanca City Center

UNESCO Sustainable Travel Pledge

Novotel Casablanca City Center

4.0 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Zaid Ouhmad & Rue Sidi Belyout, Casablanca, 20190

Explore the area

  • Popular LocationUnited Nations Square4 min walk
  • Popular LocationCentral Market of Casablanca8 min walk
  • Popular LocationPort of Casablanca15 min walk
  • AirportCasablanca (CMN-Mohammed V)45 min drive

Choose dates to view prices

About this area

Casablanca

Located in Casablanca, Novotel Casablanca City Center is in the city center and near a metro station. United Nations Square and Place Mohammed V are notable landmarks, and travelers looking to shop may want to visit Central Market of Casablanca. Spend some time exploring the area's activities, including golfing.
Visit our Casablanca travel guideOpens in a new window
Map

What's nearby

  • Complex Cultural Sidi Belyout - 3 min walk
  • United Nations Square - 4 min walk
  • Central Market of Casablanca - 8 min walk
  • Chleuh Mosque - 11 min walk
  • Port of Casablanca - 15 min walk

Getting around

  • Casablanca Mers Sultan Station - 6 min drive
  • Marche Central Station - 7 min walk
  • Mohammed V Airport (CMN) - 45 min drive

About this property

Novotel Casablanca City Center

4-star eco-friendly hotel near United Nations Square
A restaurant, a fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference center, and a business center.
Novotel Casablanca City Center offers 281 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations are furnished with double sofa beds. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Casablanca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 14 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Delight Restaurant

Things to do

  • Access to nearby indoor pool
  • Fitness center
  • Playground

Family friendly

  • Access to nearby indoor pool
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (2799 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Fan
  • Free cribs/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 2:00 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM (amount varies)
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
1 per room (up to 11 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.8 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 per person (approximately)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between noon and 6:00 PM (amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Novotel Casablanca City Center
Novotel Hotel Casablanca City Center
Accor Casablanca City Center
Casablanca Novotel
Novotel Casablanca City Hotel Casablanca
Novotel Casablanca City Center Hotel
Casablanca Novotel
Accor Casablanca City Center
Novotel Casablanca City Center Hotel
Novotel Casablanca City Center Casablanca
Novotel Casablanca City Center Hotel Casablanca

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 144 out of 618 reviews
5 - Excellent 23%
Rating 4 - Good. 283 out of 618 reviews
4 - Good 46%
Rating 3 - Okay. 119 out of 618 reviews
3 - Okay 19%
Rating 2 - Poor. 43 out of 618 reviews
2 - Poor 7%
Rating 1 - Terrible. 29 out of 618 reviews
1 - Terrible 5%

4.0/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

3.5/5

Eco-friendliness
Write a review

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not As Described! We feel scammed!!
The hotel description states free wifi included. The wifi never worked. We let the front desk person know and he said he would advise the tech department about our issue. Nothing was ever done and they never followed up with us. I don’t understand how this is a 4 star Novotel. We never encountered this before in a Novotel. The room is very run down. The bathroom door doesn’t close. The ac doesn’t work. There was only one outlet by the beds. The water in the shower is barely warm.
Stayed 2 nights in Dec 2021

3/5 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The upper management of the facilities need to pay careful attention to the overall condition of the facilities as well as the supplies in the rooms. The towels are TERRIBLE!!! Invest in NEW TOWELS after a certain use time!! Old towels are rough and retain a very bad smell even after cleaning!! The towels I used in THREE different rooms are smelly and terrible!! This means that what encountered was the rule not the exception. The carpet in all rooms was awful dirty. This is NOT the problem of the cleaning staff. I saw they were doing the best; again It’s because the carpet needs to be removed and replaced after a normal number of years. Greed seemed evident and it’s a problem of the upper management and owners. Invest in new supplies anc new furniture! It will pay for itself in the long run.
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

3/5 Okay

Stayed 1 night in Dec 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Refund
Our trip was cancelled by our travel agents due to the Covid virus and international travel being shut down and when they were contacted Novotel Casablanca City Center refused to refund our money. The cancellation was completely out of our control. Although we will be booking the same vacation in the future as soon as this virus is in better control, we will absolutely NOT be staying at this establishment. The lust for money is evident and it trumps kindness and hospitality. Buyer beware, once they have your money they will never see it again.
Stayed 3 nights in Sep 2020