The Hotel is amazing. New and clean, with the most comfortable beds, bedding and robes. The shower was fantastic and the shampoo etc were all NYC made and fantastic. The room was small, but that's NYC. Overall the service was 5 star. The staff were very friendly, saying 'hi' and 'bye' every time we left the property/returned in such a way that they made you feel as though they knew who you were/that you were a guest to be treated very well. The concierge staff were amazing. Particularly Michael. Michael had a great attitude, amazing recommendations, and really went above and beyond to assist. All staff constantly jumped to help with anything, such as opening the doors upon your return.
Stayed 3 nights in Oct 2019