Castanet-Tolosan Castle Hotels

"There are pros and cons about this hotel. I don't think I will use this hotel again. Pros: Across the street from train station. Room is big and have a lot of counter and shelving space. A few restaurants around and access to groceries. Cons: Front desk is not very friendly. Staff at the front desk take a while to acknowledge customer's presence. Check in and out is very time consuming. They ask for a security deposit on credit card and stated that it will be refund at checkout; but, when I check out, they said that it will be refunded at the end of the day. I have never encounter this in any hotel. I did get the refund but it's impossible to follow up after you have left the hotel and moved cities. Also, it's listed as an apartment hotel; unfortunately, while the room has cook tops and sink, it has no cooking equipment or dishes. When I asked for a bowl and plate at the front desk, they said that it's only for studio room and so they wouldn't provide me with either. This is very strange, and defeated the purpose of booking this room."

"Very clean and good room. Found restaurant menu options limited."

"Unfortunately there was no bar or food for hotel guests available due to a private function the hotel was providing elsewhere. This was disappointing considering hotel cost and also the approach the restaurant staff explaining to hotel guests. "

"Small kitchen in room but no tea coffee etc so get your own. Microwave, oven and hob as well as a fridge. Comfy bed. Small breakfast room with limited cold breakfast is available."

"Perfect evening meal for tired Traveller! Good menu from which to choose."

"Brunch menu to expensive for the quality. "

"Could do with a good clean"

"The hotel is in a great location in the centre of Toulouse. I arrived on an early morning flight and the staff were very kind and got my room ready early for which I was very grateful."

"Teeny tiny room that wasn’t big enough for the twin beds in it - the door couldn’t open fully and you had to squeeze past the wardrobe and bed to get in. The twin beds only fit when jammed flush against one another, so it might as well have been one bed anyway. The room was very clean though"