图克城堡

Check in was a nightmare, the room I paid for in full before the stay was not available (over booked) downgraded to a queen room, young man at check in was rides fold me it was my fault bc used Expedia. Finally got a room key after that din exchange and walked into a lady in bed! So apparently all the rooms were ‘double booked’ the manager did come talk to us, he was very nice, he got us into the queen room and told us he’d comp a return night (hasn’t happened yet). The resort is lovely, clean and spa area is great. Walkable to in town restaurants. Beds are comfortable and rooms are clean and updated. If not for the horrible check in and attitude I’d give this stay 5 stars, but tough to do when you paid for something you didn’t get. Expedia declined to refund any of what we paid, they said the resort had to and the resort said they had to …

cool