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Refugio Pullao

2.5 star property
Travelers find tranquility at this rural retreat where they can cycle through scenic countryside and warm up beside a welcoming fireplace after a day outdoors.

Choose dates to view prices

Refugio Pullao offers a peaceful rural retreat where guests can disconnect. Enjoy a relaxing spa tub after exploring the landscape on rental bikes. Refresh at the coffee shop and gather by the cozy lobby fireplace in the evenings.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • Kitchen
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM

Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 8:00 AM - 9:00 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30.00 per vehicle (one-way)
  • Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Refugio Pullao pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Refugio Pullao?

Check-in start time: 3 PM; Check-in end time: 9:00 PM. Late check-in is available from 9:00 PM– 1:30 AM for a fee of 20%.

What time is check-out at Refugio Pullao?

Check-out is at noon.

Does Refugio Pullao provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30.00 per vehicle applies.

Where is Refugio Pullao located?

Situated in Castro, this beach hotel is within 9 mi (15 km) of Tongoy Beach, Yutuy Beach, and Parque Alto Muro Aventura. Nuestra Senora de los Dolores Church and Palafitos de Castro are also within 12 mi (20 km).

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Reviews

Reviews

9.4

Exceptional

10

Cleanliness

10

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 12 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 0 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 1 out of 14 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Great room and staff and a good location. The breakfasts were quite plentiful and good food. The only problem is we wish the horseback riding and sailing were available.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxing place

We had a wonderful time. The staff go out of their way to make sure everyone enjoys their stay.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Refugio was an absolute highlight of our trip. From the personal welcome, gorgeous view, peaceful location, delicious food, and incredible birdwatching, we loved every minute of our time. We did not want to leave! This is a very special place--every detail was amazing.
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Just very remote, not really in Castro. A little hard to find initially ( get good directions from staff) Expedia doesn’t have exact location . Staff wonderful. Food delicious. Wish we had spent more time
Verified

2/10 Terrible

cristian

Liked: Cleanliness
Disliked: Staff & service
buenas habitaciones , buen bath , el personal con muy poca experiencia.muy rígido trataron de imponer horarios de llagada cuando mi reserva estaba garantizada.en ninguna parte dice que tengo que llegar antes de alguna hora. insistieron mucho por teléfono y no advierten a clientes que todos los caminos eran en arreglo y demora mas la llegada. se muestran molestos y se hacen la víctima
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Excelente lugar, comoda cabaña, rico desayuno, delicioso almuerzo
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and service!
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury while still being outside the bubble

Amalia, Carlos and Julian have created a wonderful, off the beaten path refuge. You know it’s sited well. It’s on the same cove as Tiarra. See authentic Chiloé in person, not in a bubble.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location; although very remote -and thankfully the signage on the partial dirt road allowed us to get there easily during the day. It is very peaceful! The design of the 6 rooms unique. The property showcased the volcano and lake well. The staff was very pleasant!
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, quiza una critica constructiva seria que tengan una cafetera en la habitacion.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Michael

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019