Channel Outlet Tours

We staying in the XXL which came with 2 double beds and 1 double sofa bed. The 2 double beds and sofa bed we're separated by a wall and sliding door. The room was a good size and the bathroom clean. The walk in shower was excellent. The air con was good in the main room (sofa bed) but we found the separate room (2 double beds) was quite warm because of the heatwave. The beds were comfy. There was plenty of parking spaces and the hotel looked great. The staff were friendly and helpful. The on site bar and restaurant were very good. We were very pleased with our stay.

We switched from another hotel in Lille because it was 100 degrees outside and this one advertised air conditioning but cost a lot more. When we arrived to a small room with a tiny and dirty bathroom, we turned on the AC. After some time we realized it was not working. Communication as an English speaker was difficult with front desk. They would not move us to a lower floor or another ibis hotel nearby, and simply gave us a fan. Rooms were over 90 degrees so sleep was impossible and a fan did not help. There were no workers trying to fix AC and they refused to give us a partial refund. These were unsafe and unbearable conditions in the tiny rooms. False advertising should not be accepted and customers deserve a refund for having to go through this.

Very convenient road trip breaker, which backs onto an airfield, with sky diving and gliding actively entertaining us whilst enjoying our beer on the terrace. Our room was so quiet and dark due to efficient drapes, that we slept in and nearly missed breakfast, which would have been a shame as it was good. A couple of restaurants and KFC within a few yards, we chose the excellent Au Bureau…. good quality and value, having eaten there elsewhere in France. Would certainly stay again!