2/5 Poor
Lisa
Traveled with family and small children, Traveled with family
Aug 15, 2022
Disliked: Cleanliness, staff & service
The property itself seems nice. There is a pool and a gym that appear to be decent and when walking around the lobby it appears to be a nice space. Unfortunately the room left so much to be desired. We walked in to a bed that looked to have been made up with the previous guests sheets. It was all wrinkled as if someone had laid down on it before we got there. The sides were not tucked in and there were blood stains on the comforter and sheets. It was clear that the room had housekeeping come since there was new towels and soaps in the bathroom. So either they ignored the bed or just didn’t feel like putting fresh sheets on. Either way it was disgusting. When we called the front desk to ask for new bedding they sent a comforter and seemed confused and annoyed when we said we needed all new sheets since we were not sure they had been changed. The staff asked us to strip and then make the bed which i never thought I’d have to do as a paying guest. Completely ridiculous request not to mention gross to be honest. Also worth noting there was an awful smell coming from the pullout sofa that our kids slept on and trash in the garbage cans. This hotel has the potential to be a nice space unfortunately the staff seem to have no desire to make it that way. It is severely lacking in housekeeping and has a staff lacking in professionalism. Our experience would have been unacceptable at an hourly motel let alone one charging almost $200/night.
Stayed 1 night in Aug 2022